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1. #Phone app microsoft on mac how to#
2. #Phone app microsoft on mac update#
3. #Phone app microsoft on mac manual#
4. #Phone app microsoft on mac android#

In order to successfully link your PC and Android device, you should sign in to the same Microsoft account on both. How do I check I’m using the same Microsoft account for all my devices? Troubleshoot issues during Your Phone app setup If you're looking for troubleshooting for a specific feature in the Your Phone app, find it in the list below: Troubleshooting features in the Your Phone app Selecting Allow helps provide additional data for diagnostic purposes so we may understand what's going on with your mobile device.Įnter your feedback with as much detail as possible, and then submit. You'll be prompted to share diagnostic data from your mobile device. Select Send feedback and follow instructions to file a bug with the necessary information.

#Phone app microsoft on mac manual#

If you do have the latest update, have performed a manual check of your app version number, and are still seeing the "Update Required" page then please send us feedback to file a bug with us. Select "." (More) > About Link to Windows. Go to Settings > Advanced features > Link to Windows. On your select Samsung or Surface Duo device:

#Phone app microsoft on mac update#

If you have an app version that is less than this requirement, then update your app or file a bug by sending us feedback if there are no updates available. Please check that the version number is equal to or greater than 1.21042.136.0. Tap Advanced, and then scroll until you see Version number. Go to Settings>Apps & Notifications > Your Phone Companion. If you have an app version that is less than this requirement, then update your app or file a bug using the Feedback Hub if there are no updates available. Please check that the version number is equal to or greater than Your Phone 1.21042.136.0. The About this app section includes the version number of the current Your Phone app installed on your PC.

#Phone app microsoft on mac how to#

Here's how to check if you have the latest version. Please check that your app version meets the minimum version required. You can also follow the steps to unlink your Android device. If you’re still experiencing persistent connection issues, you can try to reset your app. Go to your Android device Settings > Sounds (on some devices this may be Sounds & Vibration or Sounds & Notifications) and check that Do not disturb is turned Off. Go to your Android device Settings > Apps (or Apps & Notification on some devices) > Your Phone Companion and check that notifications are enabled. Make sure you can receive app notifications. If you see Fix now in Accounts, select it and follow the instructions. Select Start (or press the Windows logo key on your keyboard), then select Settings > System > Shared experiences. In the list Choose which apps can run in the background, ensure Your Phone is enabled.Įnsure nothing is stopping you from sharing across devices. Select Start (or press the Windows logo key on your keyboard), then select Settings > Privacy > Background apps. Still not working? Continue with the following troubleshooting advice.Ĭheck if the Your Phone app can run in the background. *Note: These steps may vary based on your Android device model. Select All from the drop-down list, scroll to find Link to Windows service, and turn the toggle Off. Open Android Settings > Apps > Link to Windows Service > Battery > Optimize battery usage. Scroll down to Your Phone Companion and select Don't optimize. Open Android Settings > Apps & notifications > App info > Your Phone Companion > Advanced > Battery > Manage Battery Usage > Battery optimization. Here's how to turn it off based on which companion app you have: We recommend turning it off for the companion app on your Android device (either Your Phone Companion or Link to Windows). Can you open your browser and navigate to your favorite website?įor some Android devices, your Battery Optimization settings may interrupt your connection. Before we begin to change settings, we recommend quickly running through the following checks:ĭouble-check you’re using the same Microsoft account to sign in to both the Your Phone app and the companion app on your Android device.Įnsure Battery saver isn’t running on your PC or Android device, as this might affect connectivity.